Terms and Conditions

BOOKINGS

Please telephone or email to confirm availability before sending your deposit. We can hold the holiday home ‘provisionally’ for 7 days only, except Christmas/New Year which is on a first come basis. Your deposit is non refundable. Should you need to cancel please telephone as well as email us.

DEPOSITS AND PAYMENTS

20% of the total rental is payable on booking. We accept BACS payments/cheque in advance or cash payment upon arrival. The balance is payable 8 weeks prior to arrival.

DAMAGE

Any damage to Twitchill Farm properties must be reported. Accidental damage or breakage’s over the value of £10.00 will be charged to the occupier.

Guests are expected to leave the accomodation in the same clean/tidy state it was in when they arrived.

If there is any damage/extra cleaning the owners reserve the right to reclaim the monies.

PLEASE DO NOT LEAVE ANYTHING BEHIND THAT CANNOT BE REMOVED FROM OUR PREMISES BY THE USUAL BIN COLLECTION/RECYCLING SERVICE.

Don not leave anything other than domestic waste eg. large gas canisters to inflate balloons or inflatable objects etc. Anything of this nature MUST be taken away on departure. If they are left behind a charge of £50.00 will be made as these require us to take them for specialist disposal to Buxton.

OCCUPANCY

The number of people occupying the cottages must not exceed 8 persons per cottage.

SMOKING

Smoking outside/garden area only. There is a strict ‘no smoking’ policy within the accommodation and strictly no smoking in the laundry room/swimming pool. It is now the law that enclosed spaces remain smoke free and so we are a totally non smoking establishment. (outside smoking areas only).

EXCESSIVE NOISE

We have a strict policy of no excessive noise outside all our cottages after 10pm. Please do not bring disco speakers, amplifiers or karaoke machines without prior agreement from us.

PETS

We do accept up to 2 well behaved pets per cottage at a charge of £25 per pet but we MUST be informed beforehand if you wish to bring them with you on your break. If pets are brought to the cottages without our prior knowledge we reserve the right to refuse you to stay with the pets and forfeit all monies. Pet must not be left unattended in the cottages, all spoil must be cleared from gardens, hair from carpet and pets must not go on the furniture or in the bedrooms.

CANCELLATION AND REFUNDS

We reserve the right to obtain full cost of the holiday booked in the event of cancellation. We will endeavour to re-let and if successful we shall refund all moneys received except for £75.00 administration costs. Should you be concerned about possible abandonment of your holiday for any reason e.g.. illness, bad weather we recommend you take out the appropriate insurance.

Please try www.essentialtravel.co.uk and other companies who offer insurance for large groups. How ever we take no responsibility for the mentioned insurance company or its policies. Should you choose not to take out insurance, we cannot be responsible for your inability to travel for any reason and we will not offer a refund if you abandon your holiday before arrival. If you are staying with us in the months of November, December, January, February or March when snow can be expected we strongly recommend insurance cover. Please check www.tripinsurancestore.com for varied policys/prices etc.

LIABILITY

The proprietors accept no liability for any accident, injury, loss or damage sustained by any resident, their family, visitors, animals, vehicles or personal effects, howsoever caused.

The owners retain the right to access either property at anytime if deemed necessary.

Prices are correct at time of booking but we reserve the right to change when deemed necessary.

In the event of the cottages becoming uninhabitable for the following reasons, fire, flood, snow, ice, including local roads becoming unpassable or shut, electricity or water supply interruption, boiler failure or acts of God. We accept no responsibility for this and offer no refund. However we may if possible try to offer you an alternative break at our cottages. Please insure your holiday to cover any refund needed.
We cannot be held liable for compensation due to loss of enjoyment in the event of a letting being affected by any of the above occurrences.

All statements and information is given in good faith, being true and correct to the best of our knowledge and belief, but the proprietors accept no liability in the event of any such statement or information being untrue or incorrect.

SWIMMING POOL

Is normally open all year round but if for any reason it is closed we can not refund or be held responsible for this. Every endeavour will be taken to re open as soon as possible.
Guest staying in the cottages may use the pool free of charge between 08:00 – 19:00 everyday but please obide by the swimming pool rules found in your welcome booklet or in the swimming pool area. Particularly emphasised that children under 16 years of age, must be accompanied by an adult at all times. Every effort has been made to ensure that this facility is safe. We therefore can not accept resonsibility for any of loss, damage, injury, illness or death however caused whilst on these premises.

WEATHER

We feel obliged to let you know that whilst the cottages are beautifully situated on the side of Win Hill overlooking the Hope Valley, this does mean that the access is by a step lane for about ¼ mile. In adverse weather conditions we do our best to clear the lane of snow and ice.

If weather reports suggest that there may be a problem please ring us to check conditions before setting off.